How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Claws224 Your Own Question

Claws224
Claws224, IEEE Datacommunication Engineer
Category: Mac
Satisfied Customers: 5182
Experience:  IEEE, Microsoft
5195814
Type Your Mac Question Here...
Claws224 is online now
A new question is answered every 9 seconds

I need to send photos as an attachment in my email. I have ...

Customer Question

I need to send photos as an attachment in my email. I have done it
befroe and no problems. Now all of a sudden when I try to send a
photo in an attachment it comes back saiying that it is spam or the
address is wrong. I can send a word file as an attachment to the same
people and it goes through just fine and regular email goes find too.
So why all of a sudden can''t I send a photo in an attachment???
Submitted: 6 years ago.
Category: Mac
Expert:  TRiLaKiNi replied 6 years ago.
Hello David,

There could be a few different reasons for this problem. But first a few questions would need to be answered. Are you sending this file to another Gmail or Hotmail account or to a business account? Many companies block certain types and sized files that could cause your e-mail to look like spam. Also check your subject to make sure it's something relevant. Another reason could be the size of your pictures. If they are large sized .BMP files many e-mail systems will reject the file, just based on the size. Make sure you are sending a .JPG or .JPEG file.
Alternatively, rather then sending the files directly, you can add them to a compressed .ZIP file and then send that file. To do that, select the pictures you would like to send and then right click and select send to, then compressed (zipped) folder. Then follow the wizard to create the file.
To answer why all of the sudden, many times i have seen changes made to an e-mail system without the users being notified. It could be that the owners are trying to cut back on spam and are now blocking something that your e-mail contains.
I hope this answers your question.
Customer: replied 6 years ago.
Reply to Jeff's Post: Hi Jeff,

After failing to send 6 small pictures and text to a friend, I tried sending one small picture with no text to my other e-mail account. The same thing happened. When I selected attachment, the window with "choose" poped up, when I tried to choose the new file with one picture sent to another one of my e-mail accounts the name of the doc was in gray and would not load. None of what you answered applied to my situation.

Hope you can help,
David
Expert:  TRiLaKiNi replied 6 years ago.
Ok David,

This seems like an odd problem to me. I'm going to go step by step on a simple e-mail attachment process to see where it's failing within your e-mail. I'll include steps for both Hotmail and Gmail and assume you are sending to the other account. Sorry for the rhetoric in this, but sometimes its necessary.

In Gmail.
Click Compose Mail.
Enter your hotmail address in the To: field.
Enter Test in the Subject Field, and the Body.
Select Attach a File and then click Browse. Select the picture you wish to send. Select open.
Press Send.
Check your hotmail. Open the e-mail you just sent. The picture should be listed in the e-mail, clicking on it, should open a dialog to either save or open the picture.

In Hotmail.
Click New.
Enter your Gmail address in the To: field.
Enter Test in the Subject Field and the Body.
Select Attach Files, click Browse. Select the picture you wish to send. Select open. Select Attach.
Press send.
Again Check your Gmail for the same.

Again sorry for the rhetoric, but I'm trying to find out at what step the picture is failing to show.
Customer: replied 6 years ago.
Again, in neither Gnail nor hotmail, when I select "Browse"

(in the last post instead of Browse I used the word "choose"--they are synonyms)

After selecting "Browse" I could NOT select the document in question for it was typed in gray letters not black letters and would not let me select it.

David
Expert:  TRiLaKiNi replied 6 years ago.
David,

What operating system are you using? Windows XP, Windows Vista, Mac OS X?
It sounds like a file permission setting, but I'm having trouble replicating the issue on my computer.
Let me know.
Customer: replied 6 years ago.
Reply to Jeff's Post: I have a new MacBook air. I believe that is Mac OS X.
I also have word for Macs on it as well.

David
Expert:  TRiLaKiNi replied 6 years ago.
That would Explain it. I assumed you had a Windows computer. I've found this thread that would seem to be related to your problem. Check it out and let me know if it helps.
http://discussions.apple.com/thread.jspa?threadID=1182904&tstart=0

Or this thread with a very similar problem.
http://discussions.apple.com/thread.jspa?threadID=1252547
Customer: replied 6 years ago.
Hi Jeff,

I am sorry but that thread was not even close to my issue.
It seems that after repeated tries, you still are not addressing my specific problem that I have each time I write to you.

Again, in both word or pages--in my Macbook Air--after I select attach and the window opens with the word "Browse" displayed. I then click on "Browse" and the menu of all the docs in the folder are displayed.

All are written in black ink except those with pictures and they are written in gray ink and will not let me select them.

This is the same question I have asked each time w/o varring.
With all due respect to you, can you refer me to some one who can answer my question please?

Thanks for trying,
David
Expert:  TRiLaKiNi replied 6 years ago.
Very Well David, Sorry i couldn't help. maybe one of our other Mac Experts can help you out with this.
Customer: replied 6 years ago.
I need some one to help me please.
Expert:  Claws224 replied 6 years ago.

Hi,

Do you log into gmail and hotmail or do you have them setup through macmail or entourage?

Which internet browser do you use, Safari, Firefox?

Let us know

Thanks

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
< Last | Next >
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
 
 
 

Meet The Experts:

 
 
 
  • Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
< Last | Next >
  • http://ww2.justanswer.com/uploads/macthelife/2009-10-20_1899_mikesebaharsquare64.jpg Mike's Avatar

    Mike

    Mac Medic

    Satisfied Customers:

    6256
    Over 20 years IT experience with Apple computers in publishing, marketing and design.
  • http://ww2.justanswer.com/uploads/AS/ashiknasameen/2012-5-15_141836_final2.64x64.jpg Ashik's Avatar

    Ashik

    Mac Helper

    Satisfied Customers:

    5282
    7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
  • http://ww2.justanswer.com/uploads/DP/dpean/2012-6-6_172828_avatorme1.64x64.JPG Daniel's Avatar

    Daniel

    Mac Genius

    Satisfied Customers:

    4670
    Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
  • http://ww2.justanswer.com/uploads/VI/vinodvmenon2005/1.64x64.jpg Vinod Menon's Avatar

    Vinod Menon

    Support Specialist

    Satisfied Customers:

    2068
    worked as a Tech support Associate for Apple products
  • http://ww2.justanswer.com/uploads/BE/beboo/2011-1-14_201648_n5063313142021801763.64x64.jpg Brandon M.'s Avatar

    Brandon M.

    Mac Support Specialist

    Satisfied Customers:

    1501
    10+ Years Mac Support as contractor and currently an IT Manager for law firm
  • http://ww2.justanswer.com/uploads/MA/MacDruid/IMG_0232.64x64.JPG John T. F.'s Avatar

    John T. F.

    Mac Druid

    Satisfied Customers:

    1408
    20+ years in the computer/Mac industry
  • http://ww2.justanswer.com/uploads/MA/MacHelpdesk/1d2d506.64x64.jpg David's Avatar

    David

    Mac Support Specialist

    Satisfied Customers:

    1236
    BSc, H.Dip, Apple Certified
 
 
 
Chat Now With A Mac Support Specialist
Claws224
Claws224
CIO
965 Satisfied Customers
IEEE, Microsoft