I will let you know by tomorrow if I can help. Judy
You need to contact customer service at http://ww2.justanswer.com/help for assistance. I do not have insight into your account. There will be an option in the upper right corner of that page on how to contact them via email, chat, or phone.
I'm sure everything will turn out okay. Let me know what they say to do.
What did they say?
Have you heard anything about this? Do you still need help?
Can you close this question and relist it to my attention? Judy