I am so sorry that no one picked this up for you earlier today. I normally enjoy questions of this nature but I was away from my desk and did not see the question until now. In most cases, for anything timed I would recommend arranging with an Expert ahead of time so you can be certain they will be available and online to assist you. You can always request a particular one by putting "For---" (whomever) in the subject line of your question, and moderator will send the request to them via email.
I will submit your refund request to customer service for you. :) Have a good evening, Jessica.