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lexpert, Lexus Master tech
Category: Lexus
Satisfied Customers: 2100
Experience:  Master Certified with lexus, 8 years experience with Lexus
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Cruise control does not activate when button is push

Customer Question

cruise control does not activate when button is push
Submitted: 5 months ago.
Category: Lexus
Expert:  Genchi Genbutsu replied 5 months ago.

Thank you for allowing me to help you with this concern today and am sorry to hear that this is happening. I will have to ask you a few questions so that I can get a better understanding as to what may be going on with your Rx350.

Did this just start happening?

Have you had it to a repair shop or made any repair attempts yet/

Customer: replied 5 months ago.
No it has been a few months.
No one has looked at it.
Expert:  Genchi Genbutsu replied 5 months ago.

When this concern started to happen, did it work sometimes and then others not? Or did it just quit working all of a sudden?

Customer: replied 5 months ago.
Expert:  Genchi Genbutsu replied 5 months ago.

Ok, the problem will be the switch itself then. We see these quite often go bad. Have you priced one out yet?

Customer: replied 5 months ago.
Is the switch easy to install?
Expert:  Genchi Genbutsu replied 5 months ago.

I think so, yes. The steering wheel airbag will need to be removed and then you can access the cruise switch. Here is a video of removing the steering wheel air bag...

It's just held in by 2 torx screws and then it pulls out to reveal the switch. Does the video help get and idea of how hard it is?

Expert:  Genchi Genbutsu replied 4 months ago.

Have you been able to get this fixed yet?

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