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Jerry, Master Mechanic
Category: Lexus
Satisfied Customers: 16850
Experience:  ASE Master, 30+ years exp. former shop owner/ manager
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I have a hs250 h 2011 that is apparently dead. Nothing works,

Customer Question

I have a hs250 h 2011 that is apparently dead. Nothing works, no lights. have not driven it for 4 days. Never had this problem before. I have tried to charge the battery (if that is the problem) with another 12 volt battery and no success. What can I try to do to get it started? Thank you
JA: There are so many things that can cause battery issues. Some simple, some complicated. The mechanics have tons of experience in that area. Will the car start?
Customer: No
JA: Got it. The mechanic will have thoughts on how you two can troubleshoot and diagnose this issue. How old is the battery?
Customer: I bought the car used in 2013 so I guess this is the original battery.
JA: Anything else I can tell the Lexus Mechanic before I connect you two?
Customer: Never had any problems - great car - has had normal service by the dealership.
JA: Got it. Let's get this figured out. I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the Lexus Mechanic about your situation and connect you two. You'll be on the road in no time.
Submitted: 6 months ago.
Category: Lexus
Expert:  Jerry replied 6 months ago.
Hello and welcome. My name is ***** ***** I will be happy to assist you today. *** A BAD RATING HAS NOTHING TO DO WITH ANY DEPOSIT YOU MADE ***** .Let me start by saying that any money that you paid, or if you have a subscription, that money stays in your account until the answers are rated, (positive) regardless of how fast or how long it may take to get finished. You can FOLLOW UP AT ANYTIME, even after rating..They are sometimes bad about the radiators clogging up and causing an overheating. You can have that tested at a radiator shop or feel around the core when the engine is hot to see if there are any cool spots that would indicate a clog..However, with any engine that runs hot, overheats or has been overheated it is best to check the integrity of the engine, (head gaskets and heads, etc.). The first thing that you want to do is check the cooling system for any exhaust gases. Make sure that it’s full first. There is a tester for that, that you can get from Autozone for about $20. They will normally lend you the tester and you just buy the fluid for about $8. It comes with instructions, but there is a blue fluid that is used in it, if the fluid turns yellow, that is exhaust gases. . Block tester available is: Napa BK.(###) ###-#### ***** Tester AUTOZONE Part Number:27145 .*****You will want to check it at different RPM’s and at different temperatures*** ... If there are any exhaust gases in the cooling system, that will cause more pressure than desired and will allow the engine to burn coolant and/or heat the coolant up too high. Most times not filling the crankcase with coolant either and not smoke out the exhaust. If there are, then there would be an internal engine problem, like a head gasket or head. .Please don’t forget to rate the answer, **** THAT IS THE ONLY WAY I GET PAID **** if you need any more on it, I will be here..

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