How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Kelly Your Own Question
Mike Kelly
Mike Kelly, Mechanic
Category: Lexus
Satisfied Customers: 5469
Experience:  17 years experience as an auto mechanic, foreign and domestic. 5 years running my own repair business.
19374685
Type Your Lexus Question Here...
Mike Kelly is online now
A new question is answered every 9 seconds

My navigation screen is black...no response to any

Customer Question

my navigation screen is black...no response to any buttons...worked fine up until yesterday
Submitted: 12 months ago.
Category: Lexus
Expert:  Mike Kelly replied 12 months ago.

Hello, welcome. My name is***** will do my very best to assist you with your question. I apologize if you have been waiting long for a response. Do you hear any sound?

Customer: replied 12 months ago.
no... the radio works and the clock...... is there an antenna on the front window that would affect the GPS/map/etc screen? I recall being hit by a flying stone/rock about an hour before the screen went dark.... during that hour the map was working but I could not change the temperature setting. No crack on the window...I see two small scratches below and to the right of the rear view mirror..viewing from the inside passenger side