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Jerry
Jerry, Master Mechanic
Category: Lexus
Satisfied Customers: 16993
Experience:  ASE Master, 30+ years exp. former shop owner/ manager
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Lexus rx330 rear hatch door closes halfway and won't close

Customer Question

Lexus rx330 rear hatch door closes halfway and won't close
Submitted: 1 year ago.
Category: Lexus
Expert:  Jerry replied 1 year ago.

Hello and welcome. My name is ***** ***** you for visiting the site, I will be happy to assist you today.

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What year?

VIN?

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Power liftgate?

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Customer: replied 1 year ago.
2005 Lexus rx330
Power lift
Customer: replied 1 year ago.
I know I have been charged and am waiting for an answer.
Expert:  Jerry replied 1 year ago.

I see, thanks. I know I did request the VIN on it and didn't get that either. Does it seem to auto-reverse when closing and does it open as it should?

Expert:  Jerry replied 1 year ago.

Do you still need help with it?

Customer: replied 1 year ago.
It does open, but when you try to close it - it stops halfway down and won't go any further. It seems to get stuck
Expert:  Jerry replied 1 year ago.

I see, thanks. There were a couple of factory bulletins on them. It is normally not in the motor, (although it could be) and just that the stays, (little shocks) are starting to stick.

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You may want to see if you can do an initialization on it.

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https://www.dropbox.com/s/kmgmk8ipym14snh/Initialization%20Procedure.pdf?dl=0

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If it is still not closing, the factory service bulletin may need to be addressed, (before replacing the motor)

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https://www.dropbox.com/s/6865yvhf7vxyqgj/On%20certain%20RX%20330%20vehicles.pdf?dl=0

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**** PLEASE REMEMBER THAT A BAD RATING WILL NOT GIVE YOU AN AUTOMATIC REFUND ***** However there is a 100% satisfaction guarantee.

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Please don’t forget to rate the answer in a positive way, **** THAT IS THE ONLY WAY I GET PAID **** if you need any more on it, I will be here.

Expert:  Jerry replied 1 year ago.
would you like the bulletin, the test procedure or a refund?
Expert:  Jerry replied 1 year ago.

If for some reason you don’t wish to rate the answer please state in a post that you are happy with the answers and the service I have provided so that I can send it in as a no click rating and get paid for my time, thanks

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