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Hello! My name is ***** ***** I am an attorney with Just Answer. I'll be here to help today! Do you mind if I take a moment to review your question? By the way, the system will automatically ask for a phone call. By no means are you required to accept it.
I'm sorry to hear about this situation. So, did they bury your son in the wrong casket?
Goodness, I am so sorry to hear about that. Okay, you have a couple causes of action:
1. Intentional infliction of emotional distress - when a party intentionally or recklessesly causes emotional distress to another party.
2. Breach of contract - You paid for one casket and received another.
You may want to consider just writing a demand letter advising that they must pay up for their breach of contract. There’s a site that I’ve used in the past where you can find a good template for a demand letter (click here).
You may also want to consider hiring a personal injury attorney to help you with this matter as well (click here)
Follow up questions are free, so did you have any additional questions? If not, were you satisfied with my service today?