Hello and welcome to Just Answer. No attorney-client relationship or privilege is formed by speaking to an expert on this site, the answers are for general information. By continuing, you confirm that you understand and agree to these terms.
I’m sorry to hear about the fraud. There are ways to protect and stop this billing. There are currently two federal laws, the Mail, Internet or Telephone Order Merchandise Rule, and the Fair Credit Billing Act, that offer protections and procedures so you don’t have to pay for merchandise you never ordered, and were billed.
Always, you must first contact the seller by letter and dispute the charge. Which you did. You should mail a letter to the retailer disputing the charge as fraud, and ask for a return of your money paid because you did not order the product and never received and product, and any payment was made in error. If the company is asking you to mail back a statement of fraud, then you should mail it to them with a copy of a police report stating that you lost your wallet. If you go into the local police department they will give you an incident report showing the date and time that your wallet was lost. You can also file a complaint with the Maine Attorney General’s Fraud Division. Here is the link. http://www.maine.gov/ag/consumer/complaints/complaint_form.shtml
You should also file a complaint with the federal Trade Commission who regulates interstate consumer fraud. To report the fraud you can file online at ftc.gov/complaint.
All of the above collectively should be enough to have the company Stoneberry return any monies paid, and stop billing you for merchandise fraudulently ordered in your name. File the police report, the complaints with the Maine attorney general, the FTC, and then mail copies with the dispute letter to Stoneberry.
I hope this helps.
It was a pleasure assisting you today, and I would appreciate if you would rate my service, so I will receive credit and payment for my work. After you rate the question you can ask follow up questions, and you will not be charged any additional money for the follow-up questions.