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She could contact the court by telephone to see what is happening but if she isn't able to get it handled before the date shown on the ticket them she needs to be there at that time so she doesn't get a warrant issued and another charge for failure to appear.
Judges will almost always blame the person who received the ticket rather than their own staff.
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She can ask but it won't do anything. The prosecutor has a right to be prepared and the judge isn't going to make them move forward. However, she could ask the prosecutor about something like a pretrial diversion to keep her from having to drive up again. A pretrial diversion is where she pays a small find and gets put on informal probation (no reporting, no community service) for a month or so and if she doesn't get another ticket then the case is just dismissed. A DA is often likely to do that rather than make you return in the future.