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Good evening. Did you retrieve this information online? If so, could you provide me with the case information so that I can see it for myself? Naturally, seeing the context will allow me to give the most complete answer possible. Thanks.
Ok, thank you. We can work around it if not available, but I should nonetheless ask if it's possible to get a screen shot and attach it as a file? If not, it's ok, but I'm sure you understand that the more information I have, the more details I can provide. Thank you!
Certainly. Take your time. And if it looks like it won't be available, just let me know and we can try to move ahead without the context.