Hi, I had a question about if I can sue a gaming company for NOT providing enough evidence to me for banning my gaming account
JA: What state is this in? And can you tell me a little more about the charge?
Customer: OK. I was playing a online game. My account traded 1 in-game item with in-game currency with a character which the game company proved is a gold seller. The company didn't ban that account which they proved a game seller. Indeed, they banned my account the next day after the trade was made. Then I started a ticket to deal with this ban behavior. They told me that I was the gold seller since their log shows that I gave the gold to that account. But in fact, I am the receiver. I asked them to provide the log as proof but they refused to do so. And after several days of discussion on that ticket, they downgrade the ban behavior to a suspension behavior without telling me the suspension duration. But notice, when they told me the downgrade thing, my account was already being banned for a week. So I said I accept the downgrade. But when I login, the game shows me that my account has to be downgrade for another 7days and game admin told me that all my in-game currency will be full wiped along with all in game currency with all characters inside my game account I spent months in my game account and I am a loyal game cash shopper. They just full wipe all my effort. So I asked them to provide enough evidence that they can full wipe my and ban me for another 7 days. They gave me a link that was created after my account was banned. My account was banned on 11.16.2016 and the policy
web page was created on 11.17.2016. And they told me the "another 7 days suspension" was for their internal use. So this is what happened. I wonder if I can sue them based on this situation that I lost all my effort and I cannot play the game for so long which I didn't expect at all, which I cannot find any evidence to proof my current situation is what I deserve.
JA: Has anything been filed or reported?
Customer: This is a ticket created
JA: Anything else you want the lawyer to know before I connect you?
Customer: No, my first time to find a lawyer