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Good morning. I am Loren, a licensed attorney, and I look forward to assisting you.
What is the basis of his complaint? How do you enforce the agreement? Is it in writing?
I attempted to accept your phone call request and received the following message:"Payment for this service failed, please do not fulfill yet. We will attempt to reach this customer to fix the situation."
If you can resolve the problem (it is usually a matter of confirming with your bank or credit card that the charge is authorized) I look forward to speaking with you.
Otherwise, I am happy to continue online with you.
Are you still online with me?