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At this point, given their refusal to respond, I would raise the stakes. Send them a certified, return receipt requested letter detailing the history, and demand they refund all your money. Inform him that if they do not comply with your demand within a short specified period of time, you will have no choice but to file a suit for your damages. BUT, be sure to specifically mention that if forced to file this suit you will be filing this claim not only as a breach of contract case, but also as gross negligence, deceptive trade practice, and fraud causes of action, which will entitle you not only to your damages, but also an additional amount equal to multiple times your actual damages as punitive damages. That should provide plenty of incentive to comply with your demands; but, if it does not, file your suit. Even if you have to file the suit, that's likely all you will need do. In my experience, they will settle this to your satisfaction without a hearing rather than risk punitive damages and the judgments being on the record.
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