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I am sorry to hear this; so there was an audit and the customer is requesting that it be reopened and the IRS denied it correct? If so was a written audit reconsideration requested or was the request verbal?
It is important that all communication be in writing.As opposed to verbal.
Here is the relevant information on re-opening cases:
A tax advocate should be able to assist in this issue.
That information is here:
But it is very important that everything be adequately documented, because as individual agents leave, often there is no way to determine what has transpired unless it is in writing.
Kindly rate 5 stars please!
In reviewing taxpayer contacts, make a determination if it is necessary to reopen a prior closed case. This section provides guidance for reopening cases. Reasons for reopening TAS cases may include:
Additional information provided by the taxpayer which was not previously considered.
There was an IRS error that prevented case resolution.
A late response from the taxpayer on a case that was closed due to no response.
The taxpayer is dissatisfied with the resolution of the case, and there is corrective action that can be taken.
An internal review indicates that the case was not completely, or was incorrectly resolved.
A decision whether or not to reopen a case is made by the TAS office that closed the prior case. The decision to reopen a case must be made within 1 workday on criteria 1-4 cases and within 3 workdays for criteria 5 - 9 cases, of receipt of the contact in the TAS office. The account must be controlled on TAMIS within one workday of a decision to reopen the case.
You were going to follow up on last week so i just wanted to make sure you have all the information you need. please let me know if you want anything else!