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I am sorry to hear about this. What was their response when you told them they were charging you for a service not received?
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Contrary to what they said, you do not have to pay for services not rendered. In addition, if this is now with collections, you have a legal right to dispute the debt, if they call or send you notice. You can ask that they provide evidence of the treatment, service and product which they are charging you for, which you did not receive. Moreover, you can file a complaint with the Board, against the Doctor and the Office, if they are engaging in illegal practices. They also would need to correct this with the three bureau and if they refuse to and you sue them, you could go after them for damages. It is very odd that they are charging you for work not performed, which only should be billed when received.