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As a general rule, they have 30 days to settle a claim. If they don't do so, and don't have any reasonable reason why they haven't, such as an investigation into the source of the fire, then you can contact the NY State Dept of Financial Services and file a formal complain for "unfair claims practices". They will then begin an investigation into the claim and will put pressure on the insurer by investigating why they haven't paid the claim. Insurers HATE it when the Dept starts investigating because they may choose to do an entire audit of the company, which is like an IRS audit of an individual.
So once a consumer files a complaint, that usually gets things resolved pretty quickly.
Well, there really isn't any statutory limits on how long an investigation can take. It continues until it is over.. An investigation doesn't just shut down after X number of days..
But yes, you still need to put pressure on them because even if there is an investigation 30 days should be enough for them to discover a cause or determine that they can't do so..