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I am very sorry to hear this;
is it not usable because the fit is not proper or the design is defective?
Thank you; a few minutes please
I am an individual contributor- you will need to contact customer service for that. Do you have their contact information?
Here you go:
I will opt out and wait until that is resolved. thank you.
I am a different Attorney and it will be my pleasure to assist you.
The Attorneys have no access to billing or to the customer's account so before we proceed Please contact customer service to clarify the charges. Once you have done this let me know if you would like to continue. This is the number
Yes, I read through your question and I was saddened that they would not provide a refund for you knowingly that this was an improper fit for you.
There are a few things that can be done. Who sold you the product?
The first step is to contact their corporate office demanding a refund. Then we go from there.
The California Attorney General is tasked with consumer protection for the residents of the State of California you would want to file a complaint online against the company. This is the link https://oag.ca.gov/contact/consumer-complaint-against-business-or-company
The next complaint goes to the Federal Consumer protection Bureau FTC at https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc
Last but certainly not lease is having an local Attorney right the company a demand letter. Can you tell me where in CA you are located? I would also report them to the BBB just to give a heads up to other consumers.
Ok let me see what I can find on Freedom Innovations. In the meantime file the consumer protection complaints with the FTC and the Attorney General and I will provide you with a link for local Attorneys in your area that provide FREE consultations. Perhaps a demand letter will motivate them.
This is a link for local Attorneys that provide FREE consultations http://lawyers.findlaw.com/lawyer/firm/consumer-protection/arcadia/california
Give me a few moments to look at this company.
"Global HeadquartersFreedom Innovations3 MorganIrvine, CA 92618toll free:(###) ###-####br />phone:(###) ###-####quot;
Please do not hesitate to ask me any additional questions that you may have with regard to this matter. It would be my pleasure to continue to assist you. If you would be kind enough to rate my service positively so I will receive credit for my work I would appreciate it. Thank you for using JA.
It was my pleasure to assist you. I believe the rating system is at the top of your page.
Thank you for using JA! We appreciate your business.