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Welcome to JA and thank you for your question. I will be the Attorney that will be assisting you.
Why does this not surprise me at all. Who is the lender that you has the escrow money?
If you can tell me the name I can provide information on how to contact the corporate office. Further, this is a consumer protection issue so you will want to file complaints with the State Attorney General the Federal Trade Commission as well as the cfpb.
Consumer Financial Protection Bureau at http://www.consumerfinance.gov/complaint/#mortgage
One moment for the other links. Can you tell me the county in California?