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I'm Lucy, and I'd be happy to answer your questions today. I'm sorry to hear that this happened.
Only someone who works for the Department of Homeland Security can tell you exactly what happened. However, the bank might also be able to help. If the person you talked to was at the regular customer service center, try talking to someone who works in Legal Order Processing. They should have more information on why the money was taken. Try calling(###) ###-####
They do send you a notice when the levy is processed, so if you have a friend or relative who you trust to check your mail, that's another way to get the information. It can take a couple of days for it to get to you from their offices after the money is taken out. Once you know exactly why the money was taken, you'll be able to determine how to proceed.
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Again, it all depends on who took the money and why. I would need that information before I could tell you anything else.
Then I'm afraid the next step is to wait. Government employees typically don't work on weekends, so no one could have called you back for the past couple of days. Their offices will open in about an hour. It might help to try again then. If it's a mistake, it can be fixed, and you don't need a lawyer. If they took money for something you don't believe you owe, you COULD handle it yourself when you got back - but you might want to hire someone to help if you don't want to wait 2 months.
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Did you have any other questions about this?
That makes sense. A good place to find an attorney in the area where you live is www.martindale.com. You're looking for someone with experience in civil litigation, but it might also help to look for a lawyer with experience in Immigration, since the order to take the money came from ICE.