I own a small buisness, 2-person boutique book design firm, and I've had a falling out with a client who is now demanding a full refund of his deposit. We're clear in several places that deposits are non-refundable. We're not so hard-fast about that and have a project cancellation policy
that assesses a cancel fee in the amount of the deposit or the time worked on the project at our regular hourly rate, whichever is less.
JA: What state is this in? And just to clarify, when was the purchase made?
Customer: ohio. well, the deposit was made a couple of weeks ago, but draft delivery of our service was set for last friday. final delivery, because of the nature of the work, is never guaranteed. there's too much back and forth.
JA: Has anything been filed or reported?
Customer: in what way? i'm not sure i understand your question.
JA: Anything else you want the lawyer to know before I connect you?
Customer: i don't think so.