I'm representing my caretaker. She and her husband shared a life insurance policy
with a company called Fidelity Life Association, located in Des Plaines, IL.
for this insurance
policy taken out many years ago was authorized as a direct payment from her bank account at a monthly premium = $53.78. They decided back in February, 2016 to cancel said policy since they were both retiring, however the premium was still being withdrawn.
Without formal notice, the premium was increased to 671.67/mo., still being withdrawn from her account. She and her husband were unaware until September that this increased withdrawal was taking place.
IN HER BEHALF I SENT A LETTER TO THE INSURANCE COMPANY AND ASKED TO PRODUCE ANY EVIDENCE SUCH AS A REGISTERED OR CERTIFIED LETTER REGARDING THIS CHANGE BUT ALL THEY SAID WAS THAT SHE HAD BEEN NOTIFIED.
After sending this letter, they reimbursed one month of her premium and stated that was the limit of their liability.
Your recommendation in this matter is greatly appreciated.