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How much time has passed since the motion was granted? Were you notified by mail, or are you looking at the docket?
Call the clerk of the court to see if anything has happened since then. There should be an entry on the docket dismissing the case if the order was granted, and you should see whether it was dismissed with prejudice or without. That's important, because if it was without prejudice, you may be able to refile.
It's very odd that the judge would grant a motion to dismiss the case, then leave the case open. Either there are claims/counterclaims that weren't part of the motion, or it sounds like there's been a mistake somewhere.
I will ask Customer Service if they can republish your phone call request if you'd prefer to speak to someone on the phone. I'm afraid I don't call customers.
You CAN request dismissal of the case if you want to dismiss it, but the judge should have already done that. It doesn't make sense. A Motion to Excuse Verification doesn't dismiss the case - the opposite. If the judge granted that motion, the case should be ongoing. You should be able to file a Motion for Trial.
Since the judge already granted a motion requesting that you be ordered to pay fees and costs, the defendant will probably refile requesting that money after the case is dismissed. I'd be surprised if you didn't have to pay.
Do you have any other questions about this?