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I'm sorry to hear about your situation. Can you tell me what your question is?
Did you see my follow up to your issue? That is, you made a statement, but did not ask a question. While I can assume a certain question being asked, sometimes I'm wrong in my assumption and I want to make sure that I address your specific question...
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My apologies, but I must assist the other customers that are waiting. Once you respond to my follow up question, I will respond as soon as I can. Please note that I may be assisting other customers or otherwise out of the office (depending when you respond). Thank you.
I see you have not responded in some time. Did you wish to continue with this question?