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At this point, you need to contact an attorney who specializes in traffic citations and has experience in your county. They can usually resolve the situation through simple negotiations.
If you have evidence of your father's emergency that would also be helpful for the attorney to present to the prosecutor and the judge.
Unfortunately we cannot take cases for representation. We are an informational site.
Since they took the judgement against you I think hiring a local attorney is your best route as they are not going to be very responsive to your direct discussions.
Yes, I think customer service should work with you.