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I don't participate in participate in the phone call option because I like to have time to think about and research customers questions so i can provide the best possible answer according to the law.
But if you would like a phone call, you can post a request under the additional services or premium services tab and one of the experts who does the phone calls will be happy to assist.
I am more than happy to work with you and your friend on the website though.
Unfortunately, I pretty much work 7 days a week. but on weekends it is mostly late afternoon and evening that I am online. if you post I will see it and if you post I will see it and then respond the next time that I am online. I just got out of a movie tonight so will probably not be online any longer tonight.