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Hello. My name is Alex.Thank you for your question.I will be happy to provide you with information you are seeking for educational purposes only.
Do you have a legal question that I can answer for you about the situation you have described in your post?
Thank you for your follow up.
Do you have actual evidence as to what diamond was mounted on the ring when it was left for cleaning, such as photos, purchase receipt, etc?
What is the value of the missing diamond?
How much did you purchase the ring for?
Generally, it would be important to gather all of the evidence showing that the diamond was switched by the jewelry company that has cleaned the ring and if the jewelry company refuses to address and resolve the issue, then a small claims lawsuit can be filed against the company and the judge will review all of the evidence and testimony from the witnesses and will make decision on all the facts and evidence presented in the local small claims court.
Here is the link to the official Wisconsin courts website that explains the small claims process:
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