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Good morning. Just to be clear, you do not want another couch from them, just your money back?
Thank you and allow me a moment
Theft, is a crime against the State of Texas. The State would need to prosecute this and they would represent your legal right as the victim. Based upon what you shared above, I am inclined to believe this was an accident, unless they were greedy and sold the couch for more. None the less, I want to be upfront and honest and share with you that I do not see criminal charges being filed. You can certainly go to the police and file a report and allow them to investigate but I do not think anything criminal will come from this. However, your demand that they expedite the couch is 100% reasonable and they should do this, to accommodate you as the customer. If this can not be resolved as you desire, then you could try and file a civil lawsuit against them for damages suffered, as a result of this.
I just wanted to follow up and see if you had any other questions or needed me to clarify something. I am here to help, so please let me know. Thanks!