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The first think to try is to go to a financial institution or broker in your area [Like Fidelity or Scottrade or Merril Lynch, etc.] and open an IRA account with them and then ask them to fill out a form to roll the 403b account over to your new IRA account. Rolling over your 403b into an IRA can be a good choice because it gives you more control over your investment options, tends to have lower fees, may save you from being hit with taxes and penalties, and can hold funds from all of your previous work retirement accounts. Washington Insurance will have a harder time denying such a request from a competitor.
If that does not work, you can sue them for a court order that says that they must close the account and send you the money. This is done under a declaratory judgment action. See the law here.
See sample petition here.
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