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Have you been able to find out the address where she works?
Have you suffered damages over $5K, but are willing to settle for the $5K?
Ok, if you can find out what actual physical location she works at, you can use that address on any summons and complaint forms and have her served by the marshal at work for the lawsuit.
You can have her served anywhere you can find her, but you do have to have her served personally and if the only location you can find on her is work, then that is where you have her served.
I would suggest contacting the local NYC Police Dept nearest you and just asking them if they could tell you where she works. If you wanted to get sneaky, you could tell them that she helped you and you wanted to send her a "thank you" card and gift basket...
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What other questions did you have about your situation? Knowing the address where the person works doesn't really do anything for me as it is up to you to file the summons and complaint paperwork to sue them in small claims court..