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Good morning. I am sorry to hear about what you are going through. This is certainly a nightmare to have to deal with. Have you had a chance to first go back and look at the disclaimers or policies on hotel-rate.com or from the hotel? I ask because I am just curious to know if it says anything about room reservations or something of that nature and that until check in, they may not be honored, using a 3rd party system like you did? It is also very odd that the hotel confirmed this but who sent you the email at 11:19am, saying it was cancelled?
Thank you. In a situation like this, an argument could be made regarding reliance on the first email, confirming the room and you acting upon that and taking steps, to get to your destination. Once a party receives a room reservation, it would be implied that a room is being held for them. Now, even though they send an email an hour later, it does not necessarily mean that this would be viewed and noticed, so if they failed to call you over the phone and you left and headed towards your destination, you could have a claim against them for damages suffered/costs incurred, as a result. Ideally, I would think that their cooperate offices would want to correct the situation and at least offer you a free night or two but if they do nothing to settle and resolve this, you may want to considering trying to sue them for the damages suffered, in reliance of their hotel confirmation.
Thank you. I responded above.
First, you may want to try a demand letter. Advise them of what you seek/want to recover and see if they respond. If they refuse, then you can retain legal counsel and go after them, for the costs incurred and damages suffered, as a result of what they did and in reliance on them confirming the hotel.
The only thing you may want to do is follow it up with 1) the time in which they have to respond ( i.e. 10 business days) and 2) the amount of damages suffered/costs incurred, to make you whole.
Have you calculated damages at this time?
You could only be awarded actual damages. As such, gas, food, supplies, mileage, etc, could be demanded. However, if you were never charged a fee and/or cost and you received a refund, you could not ask for it, since you got that back. Please let me know if there is anything else, as I would be certainly happy to reply. If not, please just remember to rate my help at the top, so the site will give me credit for my answer and time.
No, not at all. I am saying you can demand and ask for it but as far as monetary recovery, it has to be for actual damages. You can not ask to be give the value for the stay, so if anything, they may consider giving you a credit for it
I just wanted to follow up and see if you had any other questions or needed me to clarify something. I am here to help, so please let me know. Thanks!