I'm Doug, and I'm very sorry to hear of your situation. My goal is to provide you with excellent service today.
Customers who have paid a deposit for services or products from a company, which after receiving the deposits files for chapter 11 bankruptcy, become unsecured creditors. They are then allowed to file an unsecured creditor claim with the bankruptcy court.
In the circumstance that you refer to, yes, the customers/companies who made deposits should be listed as unsecured creditors in the bankruptcy filing.
If the customer unsecured creditors are not given notice of their status soon after the filing, then they will want to ensure that their claim is considered. Perhaps the easiest way to do this is for them to file and serve a request pursuant to Bankruptcy Rule 2002 to be added to the service list and receive copies of all filings in the bankruptcy case.
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I wish you and yours the best in 2016,