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This is not uncommon. Some countries require a Certificate of No Impediment. This is a certificate that states that he is not been married. However, no state or federal agency in USA provides such a certificate. But this is okay - local marriage registrars are aware of this and generally waive the requirement for Americans.
If he does not get a waiver, then he may execute an affidavit at a U.S. embassy or consulate nearest to him stating that he is SINGLE. The U.S. embassy or consulate cannot attest to his marital status but they will notarize an affidavit stating that he is single, and that should be enough in substitution to the document required.
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