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I am sorry to hear that this happened while you were in the hospital.
Did the storage unit send you any written letters requesting payment and notifying you that the contents would be sold if no payment was received within 14 days after the letter date?
Have you contacted them to get the number of the buyer of the unit?
I hate it that this happened, but legally they don't have any obligation to try and track someone down to notify them that they are delinquent on their rent for the unit. They just have to send any notices to the last known address the tenant gave them. I am sorry to say, but the burden is on you to keep in contact with them and update your address if you move so they can contact you with any notices.
With that said, once the auction is conducted, it is done and there is no right of redemption for you as a tenant once all the contents are sold. If the contents sold for more than the rent and the fees, then you are entitled to submit a claim for the excess funds within 2 years of the sale with the storage company. But they don't have any legal duty to provide you information about who bought the unit if they don't want to.. I don't really know why they wouldn't, or at least contact the person themselves to see if they would agree to at least talk with you...
I am very sorry that I don’t have better news, but please understand that I do have an ethical and professional obligation to provide customers with legally correct answers based on my knowledge and experience, even when I know the answer doesn’t make the customer happy...
but how would I find out how much they sold my items for, in order to submit a claim?
You would contact the storage facility itself and they would provide that information because they have to keep copies of all public sales and send out a copy to the tenant's last known address. This is the law on it:
Chapter 59. Self-Service Storage Facility Liens
Sec. 59.046. Excess Proceeds Of Sale.
If the proceeds of a sale under this subchapter are greater than the amount of the lien and the reasonable expenses of the sale, the lessor shall deliver written notice of the excess to the tenant's last known address as stated in the rental agreement or in a written notice from the tenant to the lessor furnished after the execution of the rental agreement. The lessor shall retain the excess and deliver it to the tenant if the tenant requests it before two years after the date of the sale. If the tenant does not request the excess before two years after the date of the sale, the lessor owns the excess.
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You are very welcome. Glad to help any time, even if the news wasn't the greatest...
Hello again, did you have any further questions I can help with?
I am going to a auction first time to bid on a live