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Hello, Thank You for your question today. The more information you provide, the better service I can give you.
You mention that credit people are calling. Do you mean the hospital or the store ?
For example,Is the store accepting responsibility ?
What statement is the store asking for ?
Once you provide more information, I'll be able to followup with you.
Ultimately, you do not want to say or write anything to the store manager that could be detrimental to your wife's claim.
If the store is covering the medical expenses, you will need to watch for clauses that might suggest that your wife would accept such payment as full and final settlement of her claim.
Your wife could initially pay these expenses herself and later seek to recoup these, including a personal injuries action against the store for pain and suffering in relation to the fall.
Hence, should the store be liable, I would not suggest to limit the claim to solely medical expenses.
Please folllow up.