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Hello Cheryl, I am an attorney and am happy to assist.
Bank of America has to honor your CD. That's great that you have all the documentation. You need to go in person to a branch and speak with a manager. You will show them the paperwork and they have to honor it. If they refuse, then you contact the corporate legal department of the bank. The legal department is really where this needs to be handled anyway, but see if a branch will facilitate that.
It might take some time to get this to be completed, but you will be able to cash in that CD. The legal department won't necessarily work fast, but keep on them. Worst case you have a legal claim against Bank of America but I don't expect it to come to that.
Please let me know if you have any questions about this.
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Thanks and take care,
Ok, again, I am an attorney answering legal questions, and I did not set up the system, and am not responsible for billing. I am not able to see your screen. Please do not penalize me for your confusion about how the system works. I work very hard here and this is my full time job.
Feel free to contact customer service if you have any other questions about your payment. Otherwise I would appreciate a positive ranking so that I get credit for my work with you today.