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You want to submit to them a copy of everything that you have. You want to lay out to them that it was sent, received and accepted and needs to be applied. Provide them with your name and other information so they can properly identify you and the account to credit. If they refuse and it becomes an issue, you can request a hearing and bring ALL your proof with you. Moreover, you can call tomorrow and speak with a supervisor about this, as you have documentation to show it was paid and received.
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