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Good afternoon,I'm Doug, and I'm very sorry to hear of your situation. My goal is to provide you with excellent service today.
If your mother is not legally competent, and no one has applied to the court to act as her guardian, then there really is nothing that you can do unless you already have a durable power of attorney and in the instance, you could hire an attorney to represent her in the claim.
I would tend to agree though, you would stand to spend more in legal expenses than you could gain. You might get further with a call and formal complaint to the CA Public Utilities Commission and hopefully they can assist you in getting the money back for your mother. Here is a link to the suite where you can begin the process: http://www.cpuc.ca.gov/cab/
You may reply back to me using the Reply link and I will be happy to continue to assist you until I am able to address your concerns, to your satisfaction.I hope that I have been able to fully answer your question. As I am not an employee of JustAnswer, please be so kind as to rate my service to you. That is the only way I am compensated for assisting you. Thank you in advance.I wish you and yours the best in 2016,Doug
Good afternoon,Do you have any additional questions that you would like me to address for you?In case you would like a phone call to further discuss these issues you have raised, I will make that offer to you. You are certainly not obligated to accept a call offer, but many people do find it helpful for clarification purposes, as well as to allow them to ask additional questions.As I have provided you with the information you asked for, would you please now rate my service to you so I can be compensated for assisting you?Thanks in advance,Doug