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Category: Legal
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I have a global entry trusted traveler's card and I am

Customer Question

I have a global entry trusted traveler's card and I am scheduled to go to Oahu from Maui tomorrow. My Boarding pass is not showing TSA approved. I am also 75 years old. I don't know why all of sudden I am not getting TSA pre-checked and I don't know where to go to fix it.
Submitted: 1 year ago.
Category: Legal
Expert:  Cerecita replied 1 year ago.

Hello, and welcome.

I'm sorry you're not seeing your Trusted Traveler or (KTN--Known Traveler Number) on your current boarding pass. This is not an uncommon occurrence. TSA Pre passengers are not guaranteed to be selected for their boarding pass to show their KTN on every flight. This is a randomized selection system which enhances security measures.

However, because of your age and if you have any medical conditions or find it hard to stand for a long time, on the security screening line, you can ask 'TSA Cares' for help. You're supposed to let them know 72 hours in advance, that you will be needing help, but under the circumstances, they should understand and help you with a wheelchair and/or to get through the security screening line more quickly.

Here is the phone number and hours for TSA Cares and Passenger Support:


Email TSA Cares

(855)(###) ###-####/a>
Federal Relay: 711

8 a.m. to 11 p.m. ET

9 a.m. to 8 p.m. ET

I hope this helped and you have a wonderful flight!

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Warmest wishes,