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I'm sorry to hear about your situation, because that's almost certainly a scam, plain and simple. DO NOT send any money.
How were you contacted? Email? How did you win this money? Through a lottery or some other sweepstakes that you didn't play or didn't remember playing? Was this email from a business domain, or a free email site like Gmail or Yahoo?
Are you there?
Should I continue to await your response, or may I assist the other customers that are waiting?
My apologies, but I must assist the other customers that are waiting. Once you respond to my follow up question, I will respond as soon as I can. Please note that I may be assisting other customers or otherwise out of the office (depending when you respond). Thank you.
I see that you have not responded in some time. Did you see my follow up questions?