Not sure what type of area this falls into, and the best type of lawyer to help me.
I booked a vacation rental home through an online site for a 50th anniversary trip for 10 people.
As I was en route to the location, 30 miles away from arrival, the property owner called and notified me that there had been a fire at the property and it was now inhabitable.
I was forced to find hotel accommodations of 5 rooms to house my guests. This occurred during spring break and March madness in Las Vegas, rooms were at a premium
- both cost and availability.
All the meals I was prepared to fix and serve in this rental property for guests were now stuck in the transport cooler in my vehicle, with no options for cooking in the hotel. We had to eat out (furnished meals for 10).
This occurred the week of March 17-20. I am still waiting for a refund of the home rental fees that I paid when booking the property. That was $700. Since then, I have reached out weekly, received a check that bounced and resulted in a charge from my bank of $12. Hesitant to deposit it again and incur more charges.
The online sponsor of this rental is unable to assist- another kink in the situation. When we booked and paid, we paid online at the site for the rental. The homeowner cancelled that booking, and emailed saying he doesn't usually do it that way; took our credit card information. When I contacted the online site for assistance, I was told that despite taking the additional trip insurance
, they only guarantee and support when fees are paid through them.
Sorry, I know this is long- this was our first time attempting to do a vacation rental; we had no idea that all our guarantees ore help would be cancelled when we did as the property owner was advising.
Anyway, lesson learned. The party that was originally going to cost me $700 and meals for my 10 guests has finally ended with over $1900 in hotel rooms, and $800 in meals, and a $12 bank charge for the failed owner refund check.
How do I proceed to finally put this nightmare behind me and get our money?