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I am sorry to hear about this situation, Stephen. Can you please clarify the official reason why your water was cut off? Is it because they claim:
-you damaged the delivery system, i.e. pipes?
-that they are working on it and simply have to repair it?
This is not an answer, but an information request. I need this information to answer your question. Please reply, so I can answer your question. Thank you in advance.
So they turned off the water because you did not pay the bill, whereas you believe the bill to be exaggerated which is why you did not pay. Okay. Well, I do have a solution to such a situation, but it would involve going to Court to resolve this (or threatening to do so). Would this be acceptable? It may not be possible to resolve this simply by calling important agencies/elected officials.
What someone in your situation wants to do is to file a Writ of Mandamus, or a general suit for breach of contract or declaratory judgment, asking the Court to decide how much is REALLY OWED. This way, the Court will look at the bill and make a decision. Meanwhile, someone in your situation wants to pay what they believe is owed.
The problem is that this solution takes a few months at least. Perhaps, the threat of a lawsuit may work. You can use an attorney to send such a threatening letter for best effects. If you'd like, I can provide a list of pro bono (free) /low cost counsel in Virginia who may be able to do so.
I hope this helps and clarifies. Please use the SEND or REPLY button to keep chatting, or please RATE when finished. You may always ask follow ups at no charge after rating. Kindly rate my answer as one of TOP THREE FACES/STARS and then SUBMIT, as this is how experts get credit for our time. Rating my answer the bottom two faces/stars (or failing to submit the rating) does not give me credit and reflects poorly on me, even if my answer is correct. I work very hard to formulate an informative and honest answer for you; please reciprocate my good faith with a positive rating.
No promises, but
I can recommend three resources. First, here is a list of all pro bono work in the state...http://www.abanet.org/legalservices/probono/directory/virginia.html
…and another list:
http://www.lawhelp.orgFinally, you may call your local law school and see if they have a legal clinic place available. The legal clinic is a free service the school(s) provide to the community. While they are often overbooked, they have openings sometimes. Here is the list law schools in your state:
Gentle Reminder: Please, use REPLY or SEND button to keep chatting, or RATE POSITIVELY and SUBMIT your rating when we are finished. You may always ask follow ups at no charge after rating.