Can you tell me if there was any information or documentation with regard to returns and/or refunnds? If so the company would need to honor their policy. Your friend would file a consumer protection complaint with the State and Federal government against the company if they have failed to follow or alert customers of their return policies.
Your friend would file a complaint on a Nevada business at http://ag.nv.gov/Complaints/File_Complaint/
At the Federal level an FTC complaint can be filed at http://ag.nv.gov/Complaints/File_Complaint/
This would fall under deceptive trade practices if they are stating a refund will occur within in a certain time frame and not honoring it.
"Deceptive Trade Practices Laws
Nevada has adopted the Uniform Deceptive Trade Practices Act, but with some variations in its criminal, civil, and vehicular code. These laws prohibit everything from using a fake trademark to altering a used car’s odometer. Nevada’s deceptive trade practices statutes are listed in the table below.
Uniform Deceptive Trade Practices Act Adopted
Nevada Statutes(###) ###-#### ***** seq.: Deceptive Trade Practices
(Revised Uniform Act adopted with significant variations)
False Advertising Forbidden
Nevada Statutes 207.170, et seq.: Deceptive Advertising
Who May Bring Suit
Attorney General; consumer advocate; consumer if he is victim of deceptive trade practice (NRS 41.600; NRS(###) ###-#### ***** attorney (NRS 207.174)
Injunctions; return of money or property; penalties up to $10,000 for each violation possible and willful violation is misdemeanor, second is gross misdemeanor, third is a felony; suspension of right to conduct business or dissolution of corporation possible (§598.0999); criminal and civil penalties (NRS 207.174 and 175); damages, attorney's fees, and costs (NRS 41.600)" http://statelaws.findlaw.com/nevada-law/nevada-deceptive-trade-practices-laws.html
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