Hello Jacobus! Thank you for using Just Answer. I am James, and I will be assisting you. As we work through your questions, think about this as a conversation. I will ask you questions until I have the information I need, and then I will provide you with an answer. While it might take some time to get through this, we will get through it together.
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ANSWER: Unfortunately, I cannot email you your KTN, as this is confidential information and we are not permitted to have direct email contact unless you ask for additional services and pay an additional fee.
But it seems your case is likely still in process. You can check the status of your case by going to the Universal Enrollment website to check the status: https://universalenroll.dhs.gov/workflows?workflow=service-status
Or you can call the UES directly to speak with a representative about the status of your case: 855 - 347 - 8371.
If neither of those works, or your status is still pending, and you are elderly or a person with medical or physical difficulties, you can contact TSA Cares 72 hours in advance of your trip, to et up assistance at the airport.
f you call TSA Cares at least 72 hours before the flight, you can get assistance getting through the lines quicker, due to age or medical condition/disability: http://www.tsa.gov/traveler-information/travelers-disabilities-and-medical-conditions
Here is the number that you can call to contact TSA Cares for assistance. 1 - 855 - 787 - 2227.
The hours of operation for the TSA Cares help line are Monday through Friday 8 a.m. – 11 p.m. EST and weekends and Holidays 9 a.m. – 8 p.m. EST.
I hope I have answered your questions. I aim to give you excellent service, even if the outcome is not what you wanted. So I am happy to answer any related follow-up questions you might have, at no additional charge.
And if you want to talk on the phone for 30 minutes, I can send you an offer for that.
Once you have received an answer, please leave a positive rating by choosing on the 3, 4 or 5 stars so I get credit for doing my job.
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And if you have questions in the future, write FOR JAMES in the question and I will be your personal Expert in this category.