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Do you have a written contract?
If you have a purchase order showing what you paid and what you were supposed to receive......and it is from the seller/on the seller's letterhead, etc., then that should be good enough.
That said, you're entitled to enforce the contract as written and memorialized in the purchase order.
You can file suit for specific performance against the seller and ask the judge to enforce the oral contract/written purchase order and to ask the court to require the seller to honor the agreement == or specifically perform.
No, they can't legally get out of the deal that was made with you. But, you may have to sue in order to enforce it --- or at least threaten filing suit to get them to comply.
But, the best claim is for specific performance because that is a request that the court order the breaching party to perform its part of the contract.......which in this case would be to deliver the items that you were promised for the price you paid.
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