I am a small business owner with 25 years experience doing home renovations. I completed a job by the contracted date, the client refused to pay the final amount due. The client wanted some small things adjusted, which I agreed to do, but she would not provide a date/time for me to conduct the work. Now I receive a demand letter for an extremely unreasonable amount of money stating that the entire job is unsatisfactory and it has devalued her home. I have photos of every step of the work I did which shows the job done in a professional workmanlike manner. Can I request arbitration
, and do I have a right to request that she give me the opportunity to correct the issues?
JA: Thanks. Can you give me any more details about your issue?
Customer: The issues include adjusting the heights of outlets above a countertop, and fixing moldings around a door frame. This is a very old home, with a cracked foundation, and rotting framing inside some walls, as the owner didn't fix old leaks. The contract
did not call for squaring up the entire first floor walls and ceilings, simply renovating a bathroom and kitchen.
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