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Being rude would have no legal effect on the warranty and their requirement to stand behind their work product. As such, you would need to sue them for the damages suffered. Now, in regard to the issue with the recording, any person who willfully uses any device to overhear or record a conversation without the consent of all parties is guilty of illegal eavesdropping, whether or not they were present for the conversation. The eavesdropping statute has been interpreted by one court as applying only to situations in which a third party has intercepted a communication. This interpretation allows a participant in a conversation to record that conversation without the permission of other parties. If you sue and need this evidence, you could try and introduce it and use it. If they refuse to do the work, you could find a third party to finish the job and then sue them for the damages suffered and costs incurred, above what they were charging.
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