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Good afternoon Elaine,I'm Doug, and I'm very sorry to hear of your situation. My goal is to provide you with excellent service today. In order to give you a clear and concise answer, I will need some additional information about the circumstances, please.
1. Quite frankly, the only information I have is what you provided me. There is no use in my being redundant. What is it that you would like to know? I'm not sure what you are asking.