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HelloThis is Samuel and I will discuss this and provide you information in this regard.I am sorry to hear you are having these issues. I suggest you consider filing a complaint with the VA attorney general consumer protection division. You will want to state that you feel they are acting fraudulently and then state the issue. Here is the contact to do that.Keep in mind, the AG cannot represent you. But they investigate for fraud onto consumers. And if they find fraud, they can arrange for a mediation or allow the merchant to make it right for you.