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Hi and welcome to JA. Ray here to help.
You may be able to pick another Plan N carrier here.I would pick another agent and try again.Since they rejected application and agent apparently cannot get it corrected think about a different carrier and agent.
Here is a comprehensive list of Plan N for NY..
My personal recommendation is United.It is on the list above and also on US News ratings of carriers.
These guys are associated with AARP which again I have found them overall to be very responsive..
UnitedHealthCare Insurance Company of New YorkAARP Health Care OptionsP.O. Box 1017Montgomeryville, Pennsylvania 189361-***-***-****web site address: www.aarphealthcare.com
I would consider trying new provider here and contacting them.I think your agent for whatever reason is unable to get you enrolled and am trying to offer you an alternative here. This may be the fastest way to get you covered.
I appreciate the chance to help you today.Thanks again and the best to you here.